
What is an eSIM and how does it work?
An eSIM is a SIM chip built into your phone. Instead of a plastic card, the operator profile is downloaded by scanning a QR code. Your own SIM card stays in the phone, so your number keeps receiving calls and SMS while the eSIM carries the mobile data.
Why buy an eSIM before you travel?
Roaming on your home line is charged per day or per megabyte and the bill arrives after the trip. A prepaid eSIM package has a fixed price: you know in advance how much data you get, for how many days, and what you pay.
Country and regional packages
If you visit a single country, a country package is usually the most economical. For trips through several countries, a regional package such as Europe, the Balkans or Asia works in all of them with one eSIM, so you do not need a new package at every border.
How much data do I need?
Maps, messaging and social media use around 0.5–1 GB a day for most travellers; video calls and streaming need more. For a one-week city break 3–5 GB is usually enough; for longer trips or working remotely choose 10 GB or an unlimited package.
When should I install the eSIM?
Install it at home a day or two before departure while you are on Wi-Fi, and keep the line off. When you land, turn on the eSIM line and data roaming for it. Do not delete the eSIM after installing it: a deleted eSIM cannot be installed again.
Delivery and support
The QR code and the installation steps are sent to your e-mail right after payment and stay on your order page. If you need help with the installation, our support team is available 24/7.













