Zenrota: Cheap Flights, Hotel Reservations and Transfer Services

Terms and Conditions

Last Updated: April 22, 2026

Corporate Information and Jurisdiction: This website and all services provided herein are owned and operated by Zenrota Limited, a company incorporated under the laws of Hong Kong. Operational, regional support, and ground fulfillment services are managed by our regional office in Istanbul, Turkiye.

Primary Contracting Entity:
Zenrota Limited (Hong Kong)
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.

Regional Operational Support:
Zenrota Tourism Travel and Trade Limited Company (Türkiye)
Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey.

Contact Information:
Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02
Website: zenrota.com

TERMS OF USE

Effective Date: April 22, 2026

1. Introduction and Contracting Entities

These Terms of Use govern access to and use of zenrota.com, its associated mobile applications, and the services available through them.

Seller / Platform Service Provider: Zenrota Limited, incorporated under the laws of Hong Kong, with its registered address at Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong, is the primary contracting entity and is referred to in these Terms as “Zenrota,” “we,” “us,” or “our.”

Regional Operational Support: Zenrota Tourism Travel and Trade Limited Company (Türkiye), located at Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey, manages regional operations, support, and ground fulfillment. This role does not replace Zenrota Limited as the primary contracting entity.

Contact details for the Seller and its regional support team are:

Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

“User” means any person accessing the platform or using its services.

These Terms shall be made available before acceptance. Where required, Users will be asked to expressly accept these Terms during registration or checkout. Accessing the website does not constitute consent to optional personal data processing or a waiver of statutory rights.

2. Scope of Services

Zenrota offers or arranges travel and tourism services, including flight, coach, train and ferry tickets; hotel reservations; car, villa and yacht rentals; tours and package travel; transfers; medical tourism arrangements; event tickets; and assistance with e-visa applications.

The relevant service description and booking confirmation shall identify the supplier, the services included, and Zenrota’s role in the transaction.

Where services are delivered by third-party suppliers, their applicable terms shall be disclosed before purchase. Such terms do not override mandatory law or eliminate Zenrota’s own contractual responsibilities.

Medical diagnosis and treatment are provided by the relevant healthcare professionals or institutions. Travel coordination does not constitute medical advice or a guarantee of clinical outcomes.

Visa issuance and entry decisions are made by the competent authorities. E-visa assistance does not guarantee approval or admission to a country.

3. User Obligations

Users agree to:

Provide accurate, complete, and current information for themselves and any other participants.
Have the necessary authority when making bookings on behalf of another person.
Use the platform and services only for lawful purposes.
Respect the rights of third parties.
Pay amounts due in accordance with the accepted booking conditions.
Safeguard account credentials and booking information.
Promptly notify Zenrota of suspected unauthorized access or errors affecting a booking.
Refrain from activities that compromise the security, availability, or proper operation of the platform.

Users must have the legal capacity and authority necessary to enter into the relevant transaction.

4. Nationality, Residence, and Accommodation Pricing

Users must accurately state the nationality and residence information requested during booking.

Where lawful and applicable, accommodation rates may depend on nationality or residence. Any such eligibility conditions shall be disclosed before purchase.

The accommodation provider may require valid identity, passport, or residence documentation at check-in to verify eligibility for the booked rate.

If the documentation differs from the information supplied during booking, a price adjustment may apply only in accordance with the rate conditions disclosed before purchase and applicable law.

Any proposed adjustment must be explained and supported by the applicable rate conditions. The User shall pay any properly substantiated amount due to the accommodation provider or Zenrota, as appropriate. The same adjustment shall not be collected more than once.

This provision does not authorize arbitrary repricing or undisclosed charges and does not restrict the User’s mandatory consumer rights.

5. Booking and Payment

Before payment, the User shall be informed of the principal characteristics of the service, the total amount payable to Zenrota, the payment currency, and applicable booking conditions.

A reservation is confirmed when payment has been confirmed and Zenrota issues the relevant booking confirmation, ticket, voucher, or equivalent confirmation. Where a booking is expressly marked as pending supplier confirmation, payment acknowledgment alone does not confirm availability.

If a booking cannot be confirmed after payment has been collected, Zenrota shall notify the User and refund the amount collected for the unconfirmed service within the applicable legal timeframe. Any alternative service requires the User’s agreement.

Users must provide accurate payment information and be authorized to use the selected payment method.

Prices may change before booking confirmation due to availability, exchange rates, taxes, or supplier pricing. Once confirmed, the price may change only where permitted by the accepted booking conditions and applicable law. This clause does not create a general right to increase confirmed prices.

Mandatory charges payable separately to a supplier or local authority shall be disclosed before purchase, including their calculation method where the amount cannot reasonably be determined in advance.

Optional services and additional charges require the User’s affirmative agreement.

6. Cancellations, Amendments, and Refunds

Cancellation, amendment, no-show, and refund conditions vary by service and rate. The conditions applicable to the selected booking shall be made available before purchase.

Requests may be submitted to [email protected] or through an official written support channel, quoting the booking reference. This does not restrict alternative methods permitted by mandatory law.

Supplier conditions apply only to the extent consistent with applicable law. A non-refundable designation does not exclude refunds or other remedies required by law.

Refunds shall ordinarily be returned to the original payment method and processed within applicable statutory deadlines. Where that method is technically unavailable, a lawful alternative shall be agreed with the User.

Zenrota’s Cancellation and Refund Agreement and the service-specific booking conditions provide further details. No provision of those documents overrides mandatory consumer protections.

7. Service Information, Availability, and Liability

Zenrota shall exercise reasonable care and skill in performing its obligations and maintaining service information.

General destination information may change and should be distinguished from the specific characteristics and commitments stated in a confirmed booking. Nothing in these Terms excludes responsibility for misleading statements or inaccurate contractual information where liability arises under applicable law.

Third-party suppliers are responsible for operating their respective services. Zenrota remains responsible for its own acts, omissions, contractual commitments, and any responsibilities imposed by law.

The platform may experience interruptions arising from maintenance, connectivity failures, or external events. Zenrota shall take reasonable steps to address disruptions within its control. An interruption does not automatically extinguish rights arising from an existing booking.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Rights relating to supplier cancellations, defective performance, passenger protection, package travel, and refunds remain subject to applicable law.

8. Intellectual Property

Website content, including text, images, logos, trademarks, designs, and software, is owned by Zenrota or its licensors or is otherwise lawfully used.

Users may access and use that content for personal travel planning and booking purposes. Booking confirmations and related documents may be retained for personal records and the exercise of legal rights.

Except as permitted by law or expressly authorized in writing, Users must not reproduce, distribute, commercially exploit, or modify protected content.

These Terms do not transfer ownership of any intellectual property rights to Users.

9. Privacy and Cookies

Personal data processing is described in the applicable Privacy Policy, Data Protection Notice, and Cookie Notice.

Acceptance of these Terms does not constitute consent to optional marketing, non-essential cookies, or any processing or international transfer requiring separate consent or another specific legal mechanism.

The responsibilities of each entity involved in processing personal data shall be identified in the relevant privacy notice.

10. Changes to These Terms

Zenrota may update these Terms to reflect changes in services, operations, or applicable legal requirements.

The revised version shall display its effective date. Material changes shall be communicated appropriately, and renewed acceptance shall be obtained where required by law.

Updates shall apply prospectively and shall not retrospectively reduce rights or alter the agreed conditions of an existing booking without a lawful basis and any required agreement.

The version accepted when a booking was made shall continue to govern that booking, subject to mandatory law.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

For local operations and services performed in Turkey, the consumer-protection laws of the Republic of Turkey may additionally apply on a supplementary basis. Where those provisions apply mandatorily, they retain their mandatory effect and are not displaced by the choice of Hong Kong law.

Nothing in these Terms deprives a User of any non-waivable consumer protection available under otherwise applicable law.

Subject to mandatory jurisdiction rules, the courts of Hong Kong shall have non-exclusive jurisdiction over disputes arising out of or in connection with these Terms.

Where applicable law grants access to Turkish Consumer Arbitration Committees, competent Turkish courts or enforcement offices, or other competent authorities, those rights remain unaffected.

Users may contact [email protected] to seek an amicable resolution. This does not prevent them from exercising statutory remedies.

GET IN TOUCH WITH ZENROTA

Thank you for choosing Zenrota. Our multilingual support team is available to assist with flight bookings, hotel reservations, customized tours, airport transfers, and other service inquiries.

Corporate Headquarters — Hong Kong

Company Name: Zenrota Limited
Registered Address: Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
Corporate, Administrative, and Financial Inquiries: [email protected]
Global Support — WhatsApp Only: +44 7751127859

Regional Operational Office — Türkiye

Company Name: Zenrota Tourism Travel and Trade Limited Company
Address: Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

Customer Support

General Inquiries, Bookings, and Complaints: [email protected]
Availability: 24/7/365 Customer Service and Live Chat
Global Support — WhatsApp Only: +44 7751127859

Data Protection

Last Updated: April 22, 2026

Primary Contracting Entity:
Zenrota Limited (Hong Kong)
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.

Regional Operational Support:
Zenrota Tourism Travel and Trade Limited Company (Türkiye)
Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey.

Contact Information:
Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02
Website: zenrota.com

PERSONAL DATA PROTECTION NOTICE UNDER TURKISH LAW NO. 6698 (KVKK)

Effective Date: April 22, 2026

1. Introduction and Identity of the Data Controller

This Notice explains how Zenrota Turizm Seyahat ve Ticaret Limited Şirketi, referred to in English as Zenrota Tourism Travel and Trade Limited Company (the “Company”), processes personal data in its capacity as data controller under Turkish Personal Data Protection Law No. 6698 (“KVKK”).

Data Controller: Zenrota Turizm Seyahat ve Ticaret Limited Şirketi
Address: Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey.
Email:[email protected]
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

This Notice concerns processing activities for which the Company determines the purposes and means of processing. The designation of Zenrota Limited as the platform’s primary contracting entity does not replace the Company’s responsibilities as data controller for those activities.

This Notice provides information under the KVKK and does not constitute a request for consent. Where explicit consent is required, it shall be requested separately.

2. Categories of Personal Data

Depending on the service requested and the information necessary to provide it, the Company may process:

Identity information: Name, surname, date of birth, nationality, Turkish identity number, passport details, and other identification information required for the relevant booking.
Contact information: Telephone number, email address, and residential or billing address.
Financial and transaction information: Payment transaction details, payment status, invoicing information, and refund records.
Travel and reservation information: Itineraries, passenger details, transportation tickets, accommodation bookings, rental arrangements, tour reservations, and service preferences.
Digital information: IP address, device and browser information, website activity records, and cookie-related information.
Health information: Where relevant to a requested health tourism service, the medical information described in Section 6.

The Company limits processing to information relevant and proportionate to the specified purpose.

3. Purposes of Processing

Personal data are processed, where necessary and supported by an applicable legal basis, for the following purposes:

Receiving and responding to service inquiries.
Arranging, confirming, managing, and fulfilling reservations and purchases.
Coordinating services with the relevant travel suppliers.
Processing payments, issuing invoices, and administering cancellations and refunds.
Providing customer support, resolving complaints, and improving service quality.
Sending essential booking confirmations and operational notifications.
Sending optional campaigns, promotions, and personalized offers where the required consent or authorization has been obtained.
Fulfilling legal obligations and responding to lawful requests from competent authorities.
Protecting systems, detecting and preventing fraud, and investigating security incidents.
Establishing, exercising, or defending legal rights.

Health tourism processing is additionally subject to Section 6.

4. Recipients and Transfers of Personal Data

Only the information necessary for the relevant purpose may be disclosed to the following recipient categories:

Travel service providers: Airlines, bus, train and ferry operators, hotels, rental providers, tour operators, and other relevant suppliers receive necessary identity, contact, and reservation information to arrange and fulfill the booked services.
Banks, payment service providers, and financial institutions: Necessary payment, transaction, identity, and billing information may be disclosed to process payments, verify transactions, prevent payment fraud, and administer refunds.
Authorized public institutions and competent authorities: Relevant information may be disclosed where required or permitted by law.
Healthcare providers: Necessary identity, contact, and health information may be disclosed for the purposes and subject to the safeguards described in Section 6.

Domestic transfers are subject to Article 8 of the KVKK. Transfers outside Turkey, including any transfer to Zenrota Limited in Hong Kong or to international reservation systems and suppliers, are subject to Article 9 of the KVKK.

International transfers require an applicable statutory transfer mechanism, such as an adequacy decision, appropriate safeguards, or a permitted exception whose conditions are satisfied. A contractual relationship, corporate affiliation, or acceptance of this Notice does not by itself authorize an international transfer.

Where an occasional transfer lawfully relies on explicit consent under Article 9, the relevant transfer information and potential risks shall be explained separately before consent is requested. This Notice does not obtain blanket consent for international transfers.

5. Collection Methods and Legal Bases

Personal data may be collected electronically or in physical form through the website, mobile applications, call center, correspondence, contracts, reservation forms, and other service-related communications.

Where necessary for a booking or service, information may also be received from the person making the reservation on your behalf or from the relevant service provider.

For personal data other than special categories, the applicable legal bases under Article 5 of the KVKK include:

Contractual necessity: Processing identity, contact, booking, and transaction information where directly related to and necessary for entering into or performing a contract with you.
Compliance with legal obligations: Processing information necessary to meet applicable accounting, invoicing, recordkeeping, reporting, and other statutory requirements.
Establishment, exercise, or protection of a right: Processing relevant records to handle disputes and legal claims.
Legitimate interests: Processing necessary for proportionate fraud prevention, system security, and service improvement, provided that your fundamental rights and freedoms are not prejudiced.
Explicit consent: Processing for optional purposes where no other applicable legal basis exists, including relevant personalization, marketing, or non-essential cookie activities.

Optional marketing communications are also subject to applicable commercial electronic communication requirements. Consent choices shall be obtained separately where required and may be withdrawn.

Special categories of personal data are governed by Article 6, as explained below. Contractual necessity or legitimate interests under Article 5 alone do not authorize the processing of health data.

6. Special Categories of Personal Data in Health Tourism

Where you request health tourism services, the Company may receive health information necessary to coordinate those services, including medical reports, pre-assessment forms, relevant medical history, appointment information, and treatment-related communications.

Such information is processed only to the extent necessary for the relevant service and where a valid condition under Article 6 of the KVKK applies.

The relevant purposes may include:

Coordinating appointments, preliminary assessments, and communications with healthcare providers.
Facilitating the secure transmission of necessary medical information to the relevant healthcare provider.
Supporting the administrative coordination of treatment and care arrangements.
Maintaining patient-related administrative records where required by applicable law.
Responding to lawful audits and requests from competent authorities, including the Turkish Ministry of Health where applicable.
Coordinating requested post-treatment follow-up.

Processing must comply with Article 6 of the KVKK and applicable Turkish Ministry of Health legislation governing health tourism.

Where explicit consent is the applicable legal basis, it shall be specific, informed, freely given, and obtained separately before processing.

The statutory condition concerning public health, preventive medicine, medical diagnosis, treatment, care, and the planning, management, or financing of health services applies only where its legal requirements are satisfied, including requirements concerning persons subject to professional confidentiality or authorized institutions and organizations. The Company does not acquire that status merely by arranging health tourism services.

Where another condition under Article 6 applies, such as processing expressly required by law or necessary to establish, exercise, or protect a right, processing shall remain limited to that condition and purpose.

Healthcare providers are responsible for their own clinical processing activities in accordance with their applicable legal obligations and privacy notices.

Disclosure of health data requires a valid processing and transfer basis. Transfers outside Turkey must additionally satisfy Article 9; a health-data processing condition alone does not authorize an international transfer.

Health data shall not be used for promotional targeting under this Notice. Any satisfaction assessment shall avoid collecting health information unless necessary and supported by an appropriate legal basis.

7. Your Rights Under the KVKK

Under Article 11 of the KVKK, you have the right:

To learn whether your personal data are being processed.
To request information about processing where it has occurred.
To learn the purposes of processing and whether your data are used in accordance with those purposes.
To know the third parties to whom your data have been transferred within Turkey or abroad.
To request rectification of incomplete or inaccurate personal data.
To request erasure or destruction under the conditions set out in Article 7 of the KVKK.
To request notification of rectification, erasure, or destruction to third parties to whom the relevant data have been transferred.
To object to an adverse result arising from the analysis of your personal data exclusively through automated systems.
To claim compensation for damage arising from unlawful processing.

You may submit a request using the methods recognized under the KVKK and the applicable Communiqué on applications to data controllers. These include a written application to the Company’s address or an email to [email protected] from an email address previously provided to the Company and recorded in its systems.

Further details are available in the KVKK Data Subject Application Form. Use of that form is not mandatory where your application otherwise meets the legal requirements.

8. Retention and Security

Personal data shall be retained for the periods required by applicable law and for as long as necessary for the specified processing purposes. Where the conditions for processing cease to exist, data shall be erased, destroyed, or anonymized in accordance with applicable requirements.

The Company implements technical and organizational measures appropriate to the nature of the data and the risks involved. These include access restrictions, role-based permissions, encryption where appropriate, access logging, and confidentiality controls.

Special categories of personal data are subject to the additional safeguards required by the Turkish Personal Data Protection Board. Access shall be limited to authorized persons who need the information for the relevant lawful purpose.

GET IN TOUCH WITH ZENROTA

Our multilingual support team is available to assist with flight bookings, hotel reservations, customized tours, airport transfers, and general inquiries.

Corporate Headquarters — Hong Kong

Regional Operational Office — Türkiye

Customer Support

General Inquiries and Bookings: [email protected]
Personal Data Protection Inquiries: [email protected]
Availability: 24/7/365 Customer Service and Live Chat

DISTANCE SALES AGREEMENT

Last Updated: April 22, 2026

Primary Contracting Entity:
Zenrota Limited (Hong Kong)
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.

Regional Operational Support:
Zenrota Tourism Travel and Trade Limited Company (Türkiye)
Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey.

Contact Information:
Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02
Website: zenrota.com

DISTANCE SALES AGREEMENT

PARTIES

Seller / Service Provider — Primary Contracting Entity

Zenrota Limited, a company incorporated under the laws of Hong Kong, with its registered address at Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong, hereinafter referred to as “Zenrota” or the “Seller.”

Regional Operational Support

Zenrota Tourism Travel and Trade Limited Company (Türkiye), located at Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey, manages regional operations, customer support, and ground fulfillment. This operational role does not replace Zenrota Limited as the primary contracting entity under this Agreement.

Seller and Regional Support Contact Details

Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

Buyer / Consumer

Full Name / Legal Name: [Buyer’s Full Name / Legal Name]
Address: [Buyer’s Address]
Telephone: [Buyer’s Telephone Number]
Email: [Buyer’s Email Address]

The Seller and the Buyer are collectively referred to as the “Parties.”

Article 1 – Subject Matter and Scope

This Agreement sets out the rights and obligations of the Parties concerning services ordered electronically by the Buyer through zenrota.com or the associated mobile application.

The Agreement covers the selected travel, transportation, accommodation, rental, tour, event, or related services described in the order summary and booking confirmation.

This Agreement is subject to Article 10 and to any mandatory legislation applicable to the transaction. Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts shall apply to the extent that the transaction falls within their scope. Passenger transportation, package travel, and other specially regulated services remain subject to their applicable legal regimes.

Article 2 – Formation of the Agreement

Before placing an order, the Buyer shall be provided with the principal characteristics of the service, the identity and role of the relevant supplier, the total price, payment conditions, performance arrangements, and applicable cancellation, amendment, and refund terms.

By electronically accepting this Agreement and submitting the order, the Buyer confirms that they have had the opportunity to review this information and agree to the disclosed terms.

A reservation becomes confirmed when payment has been confirmed and the Seller issues a booking confirmation, ticket, voucher, or equivalent confirmation. A payment acknowledgment alone does not confirm supplier availability where the booking is expressly identified as pending confirmation.

If a booking cannot be confirmed after payment has been collected, the Seller shall inform the Buyer and refund the amount collected for the unconfirmed service within the applicable legal timeframe. Any alternative service requires the Buyer’s agreement.

The Buyer shall receive, or be able to retain, the Agreement and relevant booking information in a durable form.

Article 3 – Service Description and Price

The type, scope, dates, duration, number of participants, supplier details, and price of the purchased service shall be specified in the order summary and booking confirmation.

The total amount payable to the Seller, the payment currency, applicable taxes, and mandatory charges collected by the Seller shall be disclosed before the Buyer confirms payment.

Any mandatory charges payable separately to a supplier or local authority shall also be disclosed before purchase, including their calculation method where the amount cannot reasonably be determined in advance.

Optional services and additional charges require the Buyer’s affirmative agreement.

Supplier-specific conditions shall apply only insofar as they were made available before purchase and are consistent with mandatory law.

Article 4 – Payment Terms

Payment shall be made using a payment method offered at checkout and processed through the payment systems made available by the Seller.

The payment amount, currency, and any available installment or deferred-payment arrangements shall be disclosed before payment is authorized.

The Buyer confirms that the payment information provided is accurate and that they are authorized to use the selected payment method.

Booking confirmation is subject to Article 2. No additional amount shall be charged without a valid contractual and legal basis and any authorization required by applicable law.

Article 5 – Statutory Right of Withdrawal

The availability of a statutory right of withdrawal depends on the applicable law and the nature of the service purchased.

Where the Turkish Regulation on Distance Contracts applies and grants a right of withdrawal, the Buyer may generally exercise that right within 14 days from the conclusion of the service contract, subject to the applicable statutory conditions and exceptions.

Certain services to be provided on a specified date or during a specified period, including accommodation, car rental, and qualifying leisure or event services, may be excluded from the statutory withdrawal right.

Passenger transportation, including airline, bus, train, and ferry services, is subject to the applicable transport regime. Package travel is subject to its own applicable rules. Villa and yacht bookings shall be assessed according to the legal nature of the service and the booking arrangements.

Where no statutory withdrawal right applies, voluntary cancellation and refund eligibility shall be determined by the booking conditions disclosed before purchase and applicable law.

The absence of a withdrawal right does not remove remedies arising from supplier cancellation, non-performance, defective performance, or other circumstances in which the law requires a refund.

Where a withdrawal right applies, the Buyer may exercise it by sending an unequivocal statement to [email protected] or through another legally recognized method within the applicable period.

Article 6 – Cancellation and Refund Conditions

Cancellation, amendment, and refund requests should be submitted in writing to [email protected] or through an official written support channel provided by the Seller, identifying the booking reference and affected service. This requirement does not restrict any alternative method permitted by mandatory law.

The conditions applicable to voluntary cancellation, amendments, no-shows, and refunds shall be disclosed before purchase. Any cancellation charges or deductions must be supported by those conditions and permitted by applicable law.

A “non-refundable” designation does not exclude refunds or other remedies required by mandatory law.

Refunds shall ordinarily be returned to the original payment method. Where this is technically impossible, a lawful alternative shall be agreed with the Buyer following appropriate verification.

The Seller shall communicate the refund decision, any deductions, and the expected processing period. Refunds shall be processed within applicable statutory deadlines. The time required for a refund to appear in the Buyer’s account may depend on the issuing bank or payment provider.

Where the Seller acts as an intermediary, it shall assist with supplier-related requests. Supplier policies and processing arrangements shall not override any independent obligation of the Seller under applicable law.

Article 7 – Responsibilities and Liability

The Seller is responsible for performing its obligations under this Agreement with reasonable care and skill and for complying with applicable law.

Where a third-party supplier operates the underlying travel service, that supplier is responsible for its performance in accordance with the applicable booking conditions and law. The supplier’s identity and the Seller’s role shall be disclosed in the booking information.

Nothing in this Agreement excludes the Seller’s responsibility for its own acts, omissions, misleading statements, or breaches of contract, or any liability that cannot lawfully be excluded or limited.

In the event of flight cancellations, accommodation changes, vehicle unavailability, or other disruptions, the Buyer’s rights shall be determined by the applicable contractual terms and mandatory passenger, consumer, or package-travel protections.

The Buyer is responsible for supplying accurate booking and participant information and for promptly notifying the Seller of errors. Any resulting charges or liability must be lawful, substantiated, and attributable to the incorrect information. This provision does not make the Buyer responsible for errors caused by the Seller or a supplier.

Article 8 – Force Majeure

Neither Party shall be liable for a failure or delay to the extent that it is caused by an event beyond that Party’s reasonable control and qualifies for relief under applicable law.

Such events may include natural disasters, war, terrorism, fire, pandemics, strikes, governmental restrictions, or major infrastructure failures.

The affected Party shall notify the other Party as soon as reasonably practicable and take reasonable steps to mitigate the consequences.

Force majeure does not automatically extinguish refund rights, permit the retention of all payments, or exclude mandatory assistance obligations. Cancellation, alternative arrangements, and refunds shall be handled in accordance with applicable law and the disclosed booking conditions.

Article 9 – Privacy and Data Protection

The Buyer’s personal data shall be processed in accordance with applicable data protection legislation, including the Hong Kong Personal Data (Privacy) Ordinance and Turkish Personal Data Protection Law No. 6698 (“KVKK”), to the extent each applies.

The applicable Privacy Policy and Data Protection Notice shall identify the relevant entity’s role, processing purposes, legal bases, recipients, retention arrangements, international transfers, and available data subject rights.

Transfers of personal data between the Hong Kong and Turkish entities, or to other international suppliers, must comply with applicable transfer requirements. The corporate relationship alone does not authorize such transfers.

Acceptance of this Agreement does not constitute consent to optional marketing, non-essential cookies, or processing or transfers requiring separate explicit consent.

Article 10 – Applicable Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Hong Kong.

Nothing in this Agreement deprives the Buyer of any non-waivable consumer protection available under otherwise applicable law.

Subject to mandatory jurisdiction rules, the courts of Hong Kong shall have non-exclusive jurisdiction over disputes arising out of or in connection with this Agreement.

Where applicable law grants the Buyer access to Turkish Consumer Arbitration Committees, competent Turkish courts or enforcement offices, or other competent authorities, those rights remain unaffected.

The Buyer may contact [email protected] to seek an amicable resolution. Doing so is not a prerequisite to exercising statutory remedies unless applicable law requires it.

Article 11 – Acceptance and Effectiveness

The Buyer’s electronic acceptance records their agreement to these terms. Booking confirmation shall occur in accordance with Article 2.

The version of this Agreement and the booking conditions accepted at the time of purchase shall apply to the relevant booking, subject to mandatory law. Subsequent website updates shall not retrospectively reduce the Buyer’s rights under an existing booking.

Acceptance of this Agreement does not constitute a waiver of statutory rights.

GET IN TOUCH WITH ZENROTA

Thank you for choosing Zenrota. Our multilingual support team is available to assist with flight bookings, hotel reservations, customized tours, airport transfers, and booking-related inquiries.

Corporate Headquarters — Hong Kong

Regional Operational Office — Türkiye

Customer Support

General Inquiries, Bookings, and Complaints: [email protected]
Availability: 24/7/365 Customer Service and Live Chat
Global Support — WhatsApp Only: +44 7751127859

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