Last Updated: April 22, 2026

Corporate Information and Jurisdiction: This website and all services provided herein are owned and operated by Zenrota Limited, a company incorporated under the laws of Hong Kong. Operational, regional support, and ground fulfillment services are managed by our regional office in Istanbul, Turkiye.

Primary Contracting Entity:
Zenrota Limited (Hong Kong)
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.

Regional Operational Support:
Zenrota Tourism Travel and Trade Limited Company (Türkiye)
Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey.

Contact Information:
Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02
Website: zenrota.com

TERMS OF USE

Effective Date: April 22, 2026

1. Introduction and Contracting Entities

These Terms of Use govern access to and use of zenrota.com, its associated mobile applications, and the services available through them.

Seller / Platform Service Provider: Zenrota Limited, incorporated under the laws of Hong Kong, with its registered address at Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong, is the primary contracting entity and is referred to in these Terms as “Zenrota,” “we,” “us,” or “our.”

Regional Operational Support: Zenrota Tourism Travel and Trade Limited Company (Türkiye), located at Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey, manages regional operations, support, and ground fulfillment. This role does not replace Zenrota Limited as the primary contracting entity.

Contact details for the Seller and its regional support team are:

• Email: [email protected]
• Global Support — WhatsApp Only: +44 7751127859
• Local Office: +90 850 304 7936
• Direct Operations: +90 539 234 65 02

“User” means any person accessing the platform or using its services.

These Terms shall be made available before acceptance. Where required, Users will be asked to expressly accept these Terms during registration or checkout. Accessing the website does not constitute consent to optional personal data processing or a waiver of statutory rights.

2. Scope of Services

Zenrota offers or arranges travel and tourism services, including flight, coach, train and ferry tickets; hotel reservations; car, villa and yacht rentals; tours and package travel; transfers; medical tourism arrangements; event tickets; and assistance with e-visa applications.

The relevant service description and booking confirmation shall identify the supplier, the services included, and Zenrota’s role in the transaction.

Where services are delivered by third-party suppliers, their applicable terms shall be disclosed before purchase. Such terms do not override mandatory law or eliminate Zenrota’s own contractual responsibilities.

Medical diagnosis and treatment are provided by the relevant healthcare professionals or institutions. Travel coordination does not constitute medical advice or a guarantee of clinical outcomes.

Visa issuance and entry decisions are made by the competent authorities. E-visa assistance does not guarantee approval or admission to a country.

3. User Obligations

Users agree to:

• Provide accurate, complete, and current information for themselves and any other participants.
• Have the necessary authority when making bookings on behalf of another person.
• Use the platform and services only for lawful purposes.
• Respect the rights of third parties.
• Pay amounts due in accordance with the accepted booking conditions.
• Safeguard account credentials and booking information.
• Promptly notify Zenrota of suspected unauthorized access or errors affecting a booking.
• Refrain from activities that compromise the security, availability, or proper operation of the platform.

Users must have the legal capacity and authority necessary to enter into the relevant transaction.

4. Nationality, Residence, and Accommodation Pricing

Users must accurately state the nationality and residence information requested during booking.

Where lawful and applicable, accommodation rates may depend on nationality or residence. Any such eligibility conditions shall be disclosed before purchase.

The accommodation provider may require valid identity, passport, or residence documentation at check-in to verify eligibility for the booked rate.

If the documentation differs from the information supplied during booking, a price adjustment may apply only in accordance with the rate conditions disclosed before purchase and applicable law.

Any proposed adjustment must be explained and supported by the applicable rate conditions. The User shall pay any properly substantiated amount due to the accommodation provider or Zenrota, as appropriate. The same adjustment shall not be collected more than once.

This provision does not authorize arbitrary repricing or undisclosed charges and does not restrict the User’s mandatory consumer rights.

5. Booking and Payment

Before payment, the User shall be informed of the principal characteristics of the service, the total amount payable to Zenrota, the payment currency, and applicable booking conditions.

A reservation is confirmed when payment has been confirmed and Zenrota issues the relevant booking confirmation, ticket, voucher, or equivalent confirmation. Where a booking is expressly marked as pending supplier confirmation, payment acknowledgment alone does not confirm availability.

If a booking cannot be confirmed after payment has been collected, Zenrota shall notify the User and refund the amount collected for the unconfirmed service within the applicable legal timeframe. Any alternative service requires the User’s agreement.

Users must provide accurate payment information and be authorized to use the selected payment method.

Prices may change before booking confirmation due to availability, exchange rates, taxes, or supplier pricing. Once confirmed, the price may change only where permitted by the accepted booking conditions and applicable law. This clause does not create a general right to increase confirmed prices.

Mandatory charges payable separately to a supplier or local authority shall be disclosed before purchase, including their calculation method where the amount cannot reasonably be determined in advance.

Optional services and additional charges require the User’s affirmative agreement.

6. Cancellations, Amendments, and Refunds

Cancellation, amendment, no-show, and refund conditions vary by service and rate. The conditions applicable to the selected booking shall be made available before purchase.

Requests may be submitted to [email protected] or through an official written support channel, quoting the booking reference. This does not restrict alternative methods permitted by mandatory law.

Supplier conditions apply only to the extent consistent with applicable law. A non-refundable designation does not exclude refunds or other remedies required by law.

Refunds shall ordinarily be returned to the original payment method and processed within applicable statutory deadlines. Where that method is technically unavailable, a lawful alternative shall be agreed with the User.

Zenrota’s Cancellation and Refund Agreement and the service-specific booking conditions provide further details. No provision of those documents overrides mandatory consumer protections.

7. Service Information, Availability, and Liability

Zenrota shall exercise reasonable care and skill in performing its obligations and maintaining service information.

General destination information may change and should be distinguished from the specific characteristics and commitments stated in a confirmed booking. Nothing in these Terms excludes responsibility for misleading statements or inaccurate contractual information where liability arises under applicable law.

Third-party suppliers are responsible for operating their respective services. Zenrota remains responsible for its own acts, omissions, contractual commitments, and any responsibilities imposed by law.

The platform may experience interruptions arising from maintenance, connectivity failures, or external events. Zenrota shall take reasonable steps to address disruptions within its control. An interruption does not automatically extinguish rights arising from an existing booking.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Rights relating to supplier cancellations, defective performance, passenger protection, package travel, and refunds remain subject to applicable law.

8. Intellectual Property

Website content, including text, images, logos, trademarks, designs, and software, is owned by Zenrota or its licensors or is otherwise lawfully used.

Users may access and use that content for personal travel planning and booking purposes. Booking confirmations and related documents may be retained for personal records and the exercise of legal rights.

Except as permitted by law or expressly authorized in writing, Users must not reproduce, distribute, commercially exploit, or modify protected content.

These Terms do not transfer ownership of any intellectual property rights to Users.

9. Privacy and Cookies

Personal data processing is described in the applicable Privacy Policy, Data Protection Notice, and Cookie Notice.

Acceptance of these Terms does not constitute consent to optional marketing, non-essential cookies, or any processing or international transfer requiring separate consent or another specific legal mechanism.

The responsibilities of each entity involved in processing personal data shall be identified in the relevant privacy notice.

10. Changes to These Terms

Zenrota may update these Terms to reflect changes in services, operations, or applicable legal requirements.

The revised version shall display its effective date. Material changes shall be communicated appropriately, and renewed acceptance shall be obtained where required by law.

Updates shall apply prospectively and shall not retrospectively reduce rights or alter the agreed conditions of an existing booking without a lawful basis and any required agreement.

The version accepted when a booking was made shall continue to govern that booking, subject to mandatory law.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong.

For local operations and services performed in Turkey, the consumer-protection laws of the Republic of Turkey may additionally apply on a supplementary basis. Where those provisions apply mandatorily, they retain their mandatory effect and are not displaced by the choice of Hong Kong law.

Nothing in these Terms deprives a User of any non-waivable consumer protection available under otherwise applicable law.

Subject to mandatory jurisdiction rules, the courts of Hong Kong shall have non-exclusive jurisdiction over disputes arising out of or in connection with these Terms.

Where applicable law grants access to Turkish Consumer Arbitration Committees, competent Turkish courts or enforcement offices, or other competent authorities, those rights remain unaffected.

Users may contact [email protected] to seek an amicable resolution. This does not prevent them from exercising statutory remedies.

GET IN TOUCH WITH ZENROTA

Thank you for choosing Zenrota. Our multilingual support team is available to assist with flight bookings, hotel reservations, customized tours, airport transfers, and other service inquiries.

Corporate Headquarters — Hong Kong

Company Name: Zenrota Limited
Registered Address: Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
Corporate, Administrative, and Financial Inquiries: [email protected]
Global Support — WhatsApp Only: +44 7751127859

Regional Operational Office — Türkiye

Company Name: Zenrota Tourism Travel and Trade Limited Company
Address: Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

Customer Support

General Inquiries, Bookings, and Complaints: [email protected]
Availability: 24/7/365 Customer Service and Live Chat
Global Support — WhatsApp Only: +44 7751127859