Last Updated: April 22, 2026

Corporate Information and Jurisdiction: This website and all services provided herein are owned and operated by Zenrota Limited, a company incorporated under the laws of Hong Kong. Operational, regional support, and ground fulfillment services are managed by our regional office in Istanbul, Turkiye.

Primary Contracting Entity:
Zenrota Limited (Hong Kong)
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong.

Regional Operational Support:
Zenrota Tourism Travel and Trade Limited Company (Türkiye)
Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey.

Contact Information:
Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02
Website: zenrota.com

DISTANCE SALES AGREEMENT

PARTIES

Seller / Service Provider — Primary Contracting Entity

Zenrota Limited, a company incorporated under the laws of Hong Kong, with its registered address at Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong, hereinafter referred to as “Zenrota” or the “Seller.”

Regional Operational Support

Zenrota Tourism Travel and Trade Limited Company (Türkiye), located at Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey, manages regional operations, customer support, and ground fulfillment. This operational role does not replace Zenrota Limited as the primary contracting entity under this Agreement.

Seller and Regional Support Contact Details

Email: [email protected]
Global Support — WhatsApp Only: +44 7751127859
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

Buyer / Consumer

Full Name / Legal Name: [Buyer’s Full Name / Legal Name]
Address: [Buyer’s Address]
Telephone: [Buyer’s Telephone Number]
Email: [Buyer’s Email Address]

The Seller and the Buyer are collectively referred to as the “Parties.”

Article 1 – Subject Matter and Scope

This Agreement sets out the rights and obligations of the Parties concerning services ordered electronically by the Buyer through zenrota.com or the associated mobile application.

The Agreement covers the selected travel, transportation, accommodation, rental, tour, event, or related services described in the order summary and booking confirmation.

This Agreement is subject to Article 10 and to any mandatory legislation applicable to the transaction. Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts shall apply to the extent that the transaction falls within their scope. Passenger transportation, package travel, and other specially regulated services remain subject to their applicable legal regimes.

Article 2 – Formation of the Agreement

Before placing an order, the Buyer shall be provided with the principal characteristics of the service, the identity and role of the relevant supplier, the total price, payment conditions, performance arrangements, and applicable cancellation, amendment, and refund terms.

By electronically accepting this Agreement and submitting the order, the Buyer confirms that they have had the opportunity to review this information and agree to the disclosed terms.

A reservation becomes confirmed when payment has been confirmed and the Seller issues a booking confirmation, ticket, voucher, or equivalent confirmation. A payment acknowledgment alone does not confirm supplier availability where the booking is expressly identified as pending confirmation.

If a booking cannot be confirmed after payment has been collected, the Seller shall inform the Buyer and refund the amount collected for the unconfirmed service within the applicable legal timeframe. Any alternative service requires the Buyer’s agreement.

The Buyer shall receive, or be able to retain, the Agreement and relevant booking information in a durable form.

Article 3 – Service Description and Price

The type, scope, dates, duration, number of participants, supplier details, and price of the purchased service shall be specified in the order summary and booking confirmation.

The total amount payable to the Seller, the payment currency, applicable taxes, and mandatory charges collected by the Seller shall be disclosed before the Buyer confirms payment.

Any mandatory charges payable separately to a supplier or local authority shall also be disclosed before purchase, including their calculation method where the amount cannot reasonably be determined in advance.

Optional services and additional charges require the Buyer’s affirmative agreement.

Supplier-specific conditions shall apply only insofar as they were made available before purchase and are consistent with mandatory law.

Article 4 – Payment Terms

Payment shall be made using a payment method offered at checkout and processed through the payment systems made available by the Seller.

The payment amount, currency, and any available installment or deferred-payment arrangements shall be disclosed before payment is authorized.

The Buyer confirms that the payment information provided is accurate and that they are authorized to use the selected payment method.

Booking confirmation is subject to Article 2. No additional amount shall be charged without a valid contractual and legal basis and any authorization required by applicable law.

Article 5 – Statutory Right of Withdrawal

The availability of a statutory right of withdrawal depends on the applicable law and the nature of the service purchased.

Where the Turkish Regulation on Distance Contracts applies and grants a right of withdrawal, the Buyer may generally exercise that right within 14 days from the conclusion of the service contract, subject to the applicable statutory conditions and exceptions.

Certain services to be provided on a specified date or during a specified period, including accommodation, car rental, and qualifying leisure or event services, may be excluded from the statutory withdrawal right.

Passenger transportation, including airline, bus, train, and ferry services, is subject to the applicable transport regime. Package travel is subject to its own applicable rules. Villa and yacht bookings shall be assessed according to the legal nature of the service and the booking arrangements.

Where no statutory withdrawal right applies, voluntary cancellation and refund eligibility shall be determined by the booking conditions disclosed before purchase and applicable law.

The absence of a withdrawal right does not remove remedies arising from supplier cancellation, non-performance, defective performance, or other circumstances in which the law requires a refund.

Where a withdrawal right applies, the Buyer may exercise it by sending an unequivocal statement to [email protected] or through another legally recognized method within the applicable period.

Article 6 – Cancellation and Refund Conditions

Cancellation, amendment, and refund requests should be submitted in writing to [email protected] or through an official written support channel provided by the Seller, identifying the booking reference and affected service. This requirement does not restrict any alternative method permitted by mandatory law.

The conditions applicable to voluntary cancellation, amendments, no-shows, and refunds shall be disclosed before purchase. Any cancellation charges or deductions must be supported by those conditions and permitted by applicable law.

A “non-refundable” designation does not exclude refunds or other remedies required by mandatory law.

Refunds shall ordinarily be returned to the original payment method. Where this is technically impossible, a lawful alternative shall be agreed with the Buyer following appropriate verification.

The Seller shall communicate the refund decision, any deductions, and the expected processing period. Refunds shall be processed within applicable statutory deadlines. The time required for a refund to appear in the Buyer’s account may depend on the issuing bank or payment provider.

Where the Seller acts as an intermediary, it shall assist with supplier-related requests. Supplier policies and processing arrangements shall not override any independent obligation of the Seller under applicable law.

Article 7 – Responsibilities and Liability

The Seller is responsible for performing its obligations under this Agreement with reasonable care and skill and for complying with applicable law.

Where a third-party supplier operates the underlying travel service, that supplier is responsible for its performance in accordance with the applicable booking conditions and law. The supplier’s identity and the Seller’s role shall be disclosed in the booking information.

Nothing in this Agreement excludes the Seller’s responsibility for its own acts, omissions, misleading statements, or breaches of contract, or any liability that cannot lawfully be excluded or limited.

In the event of flight cancellations, accommodation changes, vehicle unavailability, or other disruptions, the Buyer’s rights shall be determined by the applicable contractual terms and mandatory passenger, consumer, or package-travel protections.

The Buyer is responsible for supplying accurate booking and participant information and for promptly notifying the Seller of errors. Any resulting charges or liability must be lawful, substantiated, and attributable to the incorrect information. This provision does not make the Buyer responsible for errors caused by the Seller or a supplier.

Article 8 – Force Majeure

Neither Party shall be liable for a failure or delay to the extent that it is caused by an event beyond that Party’s reasonable control and qualifies for relief under applicable law.

Such events may include natural disasters, war, terrorism, fire, pandemics, strikes, governmental restrictions, or major infrastructure failures.

The affected Party shall notify the other Party as soon as reasonably practicable and take reasonable steps to mitigate the consequences.

Force majeure does not automatically extinguish refund rights, permit the retention of all payments, or exclude mandatory assistance obligations. Cancellation, alternative arrangements, and refunds shall be handled in accordance with applicable law and the disclosed booking conditions.

Article 9 – Privacy and Data Protection

The Buyer’s personal data shall be processed in accordance with applicable data protection legislation, including the Hong Kong Personal Data (Privacy) Ordinance and Turkish Personal Data Protection Law No. 6698 (“KVKK”), to the extent each applies.

The applicable Privacy Policy and Data Protection Notice shall identify the relevant entity’s role, processing purposes, legal bases, recipients, retention arrangements, international transfers, and available data subject rights.

Transfers of personal data between the Hong Kong and Turkish entities, or to other international suppliers, must comply with applicable transfer requirements. The corporate relationship alone does not authorize such transfers.

Acceptance of this Agreement does not constitute consent to optional marketing, non-essential cookies, or processing or transfers requiring separate explicit consent.

Article 10 – Applicable Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Hong Kong.

For local operations and services performed in Turkey, the consumer-protection laws of the Republic of Turkey may additionally apply on a supplementary basis. Where those provisions apply mandatorily, they retain their mandatory effect and are not displaced by the choice of Hong Kong law.

Nothing in this Agreement deprives the Buyer of any non-waivable consumer protection available under otherwise applicable law.

Subject to mandatory jurisdiction rules, the courts of Hong Kong shall have non-exclusive jurisdiction over disputes arising out of or in connection with this Agreement.

Where applicable law grants the Buyer access to Turkish Consumer Arbitration Committees, competent Turkish courts or enforcement offices, or other competent authorities, those rights remain unaffected.

The Buyer may contact [email protected] to seek an amicable resolution. Doing so is not a prerequisite to exercising statutory remedies unless applicable law requires it.

Article 11 – Acceptance and Effectiveness

The Buyer’s electronic acceptance records their agreement to these terms. Booking confirmation shall occur in accordance with Article 2.

The version of this Agreement and the booking conditions accepted at the time of purchase shall apply to the relevant booking, subject to mandatory law. Subsequent website updates shall not retrospectively reduce the Buyer’s rights under an existing booking.

Acceptance of this Agreement does not constitute a waiver of statutory rights.

GET IN TOUCH WITH ZENROTA

Thank you for choosing Zenrota. Our multilingual support team is available to assist with flight bookings, hotel reservations, customized tours, airport transfers, and booking-related inquiries.

Corporate Headquarters — Hong Kong

Company Name: Zenrota Limited
Registered Address: Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
Corporate, Administrative, and Financial Inquiries: [email protected]
Global Support — WhatsApp Only: +44 7751127859

Regional Operational Office — Türkiye

Company Name: Zenrota Tourism Travel and Trade Limited Company
Address: Okul Sokak No:1 Altunizade Sitesi A Blok Kat: 4 Daire: 17, 34662 Uskudar / Istanbul, Turkey
Local Office: +90 850 304 7936
Direct Operations: +90 539 234 65 02

Customer Support

General Inquiries, Bookings, and Complaints: [email protected]
Availability: 24/7/365 Customer Service and Live Chat
Global Support — WhatsApp Only: +44 7751127859