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eSIM installation and usage guide

Everything you need to install your eSIM before you travel and use it at your destination.

How to install it on your phone

Step by step, about two minutes. Pick your phone to see its menu names.

iPhone

  1. 1Connect to Wi-Fi and open Settings > Cellular (Mobile Data).
  2. 2Tap “Add eSIM”, then “Use QR Code”.
  3. 3Scan the QR code from your e-mail or order page. Open it on a second screen: the phone cannot scan a code shown on its own display.
  4. 4Name the new line, e.g. “Travel”. Keep your main line as the default line for calls and SMS.
  5. 5Choose the eSIM line for Cellular Data and leave “Allow Cellular Data Switching” off.

Samsung

  1. 1Connect to Wi-Fi and open Settings > Connections > SIM manager.
  2. 2Tap “Add eSIM”, then “Scan QR code from service provider”.
  3. 3Scan the QR code and confirm with “Add”.
  4. 4In SIM manager set the eSIM as the SIM for Mobile data; keep your main SIM for calls and messages.

Google Pixel / Android

  1. 1Connect to Wi-Fi and open Settings > Network & internet > SIMs.
  2. 2Tap “Add SIM” (or “+”), then “Download a SIM instead?” and scan the QR code.
  3. 3Confirm the download and wait until the new SIM appears in the list.
  4. 4Select the eSIM for Mobile data. On other Android phones the menu is usually under Settings > Network > SIM cards.
When to scan the QR code

A day or two before you travel, at home on Wi-Fi. The QR code can be scanned only once, so do not scan it on a phone you will not travel with.

Turn on data roaming

After you land, open the eSIM line's settings and turn Data Roaming on. The eSIM connects to a local partner network, so roaming must be on for this line, not for your home line.

Choose the line abroad

Set the eSIM as the mobile data line and turn the home line's mobile data off to avoid roaming charges. Your home line can stay on for calls and SMS.

Check your package

The validity dates appear on your order page once the eSIM is active. You can buy another package for the same destination if you run out of data.

Troubleshooting

The eSIM shows “No Service”
Check that data roaming is on for the eSIM line, switch Airplane Mode on and off, and wait a minute for the phone to pick a network. Choosing the network manually in the line's network settings also helps.
Connected, but no internet
Make sure the eSIM is the line used for mobile data and that its data roaming is on. If the line has an APN field, leave it as set by the eSIM.
“This code is no longer valid”
The QR code was already used, possibly on another device. Do not delete an installed eSIM: a deleted eSIM cannot be installed again. Contact our support team with your order number.
The QR code does not scan
Open it on another screen or print your voucher, increase the screen brightness and hold the phone steady. If it still fails, contact our support team with your order number.

Do not delete the eSIM after installing it: a deleted eSIM cannot be installed again.